FULL JOB DESCRIPTION

Apply at [email protected]

We are looking for a HVAC Service Dispatcher / Office Assistant to join our team, someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments.

This position is the initial contact to our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.

• Customer Service
• Answering Phones in a Professional Manner
• Transferring Notes and Photos from Service Calls
• Assisting Owner and Office Manager
• Perform data entry for Service Contacts and client information.
• Schedule and book service or sales appointments when clients and prospects call
• Dispatch, manage and allocate resources to meet the expectations of our clients
• Handle multiple tasks, and set priorities independently
• Answer the phone quickly and professionally
• Call customers to confirm maintenance appointments and schedule as necessary
• Debrief technician at end of call and record key information into client’s computer record •
• Sell new service agreements and renew existing service agreements
• Grow, monitor, and maintain the maintenance programs
• Work closely with the service, IAQ and sales departments, while recognizing and identifying possible sales opportunities that will facilitate appropriate follow up
• Perform customer satisfaction calls after each visit
• Ask for referrals, and inform client where and how to make them
• Have a good working knowledge of our products and services being offered

Preferred Education and Experience

• Bachelor’s degree preferred but not required
• Experience in a HVAC and or Construction field.
• Motivated individual with less experience will be considered.