Same Day Appointments 847-416-2736

FULL JOB DESCRIPTION

Apply at [email protected]

We are looking for a HVAC Service Dispatcher / Office Assistant to join our team, someone with a passion for serving customers, stellar communications skills, and proven ability to multi-task in high-volume environments.

This position is the initial contact to our clients, customers, technicians, and office staff, and plays a vital role through providing administrative support.

  • Customer Service
  • Answering Phones in a Professional Manner
  • Transferring Notes and Photos from Service Calls
  • Assisting Owner and Office Manager
  • Perform data entry for Service Contacts and client information.
  • Schedule and book service or sales appointments when clients and prospects call
  • Dispatch, manage and allocate resources to meet the expectations of our clients
  • Handle multiple tasks, and set priorities independently
  • Answer the phone quickly and professionally
  • Call customers to confirm maintenance appointments and schedule as necessary
  • Debrief technician at end of call and record key information into client’s computer record •
  • Sell new service agreements and renew existing service agreements
  • Grow, monitor, and maintain the maintenance programs
  • Work closely with the service, IAQ and sales departments, while recognizing and identifying possible sales opportunities that will facilitate appropriate follow up
  • Perform customer satisfaction calls after each visit
  • Ask for referrals, and inform client where and how to make them
  • Have a good working knowledge of our products and services being offered

 

Preferred Education and Experience

  • Bachelor’s degree preferred but not required
  • Experience in a HVAC and or Construction field.
  • Motivated individual with less experience will be considered.

 

TRUST EXCEL TO FIX YOUR PLUMBING

Excellent Plumbing Service Since 2002
IL Plumbing License # 058-170044

0% Interest Special Financing Available

Buy Now, Pay Over Time

Available for Water Heaters, Sump Pumps, Drain & Sewers,
Excavation and other plumbing jobs

our plumbing technicians service CHICAGO AND CHICAGOLAND SUBURBS

PLUMBING JOB REVIEWS

Excel did a wonderful job. Arrived in 30 minutes and fixed my leaking faucet right away."

Dan Stein

"Clean uniformed plumbers changed my leaking water heater and took out the old one."

DAVE C DEERFIELD

Both plumbers were polite and made sure not to make a mess in my home. Clean and very fast work."

MICHAEL TORINO

CONTACT US

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