Join Our Team
Join the Best Plumbing Team in Chicago and Surrounding Suburbs
Excel Plumbing is a growing Professional Service Company. In addition to great pay, we offer many benefits such as major medical, up to 3 weeks paid vacation, sick leave, 50-100 percent match on our 401K, and a host of other benefits.
We insist on and maintain a friendly work atmosphere. If you are a professional and self-motivated and would like to be considered for a position with Excel Plumbing either now or in the future, you can apply online and then call our office to find out about current openings and to set up an interview. We are always looking for exceptional people to work with our exceptional customers by providing exceptional customer service.
Positions with Excel Plumbing
To apply for one of the following positions with MasterTech, please complete the form at ‘How To Apply’ below:
A plumbing service technician is responsible to perform all aspects of plumbing service with limited supervision. He or she can diagnose and repair all common household plumbing problems and limited commercial plumbing problems. Technicians must possess full knowledge of sewers, drains, camera inspections and locates of lines. Technicians must be able to complete after hours/emergency service calls without supervision. Technicians must be capable of operating and maintaining the inventory and appearance of a boxed service truck. Must possess a good driving record and be eligible to obtain a Class E driver’s license.
We find value in people who like to learn new skills in a new trade. If you’re mechanically inclined and enjoy troubleshooting (not to mention working in all types of climate conditions), apply to be a junior plumber. You will learn from the best of the best and may have the opportunity to advance into the Service Tech position in no time at all.
Customer Service Representative
The primary responsibilities of a MasterTech customer service representative include answering phones, scheduling appointments, and directing calls to the appropriate persons or departments. CSR’s are also responsible for maintaining and updating service agreement files, posting invoices, general filing duties, hand-writing thank you notes to customers and light cleaning around the office. Customer service representatives are often our first contact with potential customers. Accordingly, people in this position must be friendly and helpful as well as knowledgeable and efficient.
The dispatcher is responsible for scheduling the calls on the dispatch board according to location, priority and technician availability. Completing all calls on the schedule by the end of the day is of utmost importance. The dispatcher calls customers to notify them of their place on the job list and to let them know the technician is on the way to their location. Dispatching also includes closing calls and entering invoice information in the computer. Contact to the customer is also made by the dispatcher if approval to do the work is needed. Other duties may include calling in utility locates for dig jobs and miscellaneous office duties.
The Accounting/Office Administrator oversees all areas of the office. She/he is responsible for all bookkeeping aspects of the business including accounts receivable and accounts payable transactions, deposits, reconciliation of accounts, preparing reports and information for tax purposes, etc. She/he also administers payroll and is responsible for scheduling and overseeing the performance of office employees as well as all other aspects of the office including computer work stations, phones, supplies, etc.